Did you know that 92% of individuals trust word of mouth recommendations? That 82% of consumers proactively seek referrals from peers before making a purchasing decision?
We’re opening our third batch for Customer Advocacy & Engagement Training in 19th September 2019! By joining this training, you will be able to create your own advocacy marketing program that will increase customer retention and foster long-term relationships, organically grow your brand, and effectively turn your customers into brand advocates. Check out the enthusiast participant during second batch training in this link.
Become a certified Customer Advocacy & Engagement expert!
In this training you will learn about:
Customer retention & engagement tactics
Keep your customers coming back and spending more
Word-of-mouth, turn customers into brand advocates
Guide to creating an advocacy program to increase revenue
Who is it for?
Professionals looking to improve the customer engagement experience
Professionals with an interest in driving customer-centricity in their organization
Professionals looking to upgrade their loyalty program with Advocacy Marketing, increase revenues stream with high ROI
Junior to middle management level with customer service, leadership or management background experience who wish for career progression into senior management level within a customer-centric organization
Chapter 1 - History of Customer Engagement Methodology
Chapter 2 - Rise of Advocacy Marketing: How It Changes Customer Engagement Strategies
Chapter 3 - The Elements of Customer Advocacy & Engagement Program
Chapter 4 - Building The Customer Advocacy Engagement Strategy for Your Brand
Chapter 5 - Identifying ROI for Your Customer Advocacy and Engagement Program
Chapter 6 - Program Measurement Methodology & Improvement Strategy
Chapter 7 - Identifying and Preventing Unnecessary Risk for Your Program