Tanggal & Waktu Acara

Thursday, 19 September 2019 | 09:00 - 17:30 WIB

Lokasi Acara

TADA Academy

Mega Plaza 7th Floor, Jl. H. R. Rasuna Said, RT.3/RW.1, Karet Kuningan, Kota Jakarta Selatan, DKI Jakarta 12920

Did you know that 92% of individuals trust word of mouth recommendations? That 82% of consumers proactively seek referrals from peers before making a purchasing decision?

We’re opening our third batch for Customer Advocacy & Engagement Training in 19th September 2019! By joining this training, you will be able to create your own advocacy marketing program that will increase customer retention and foster long-term relationships, organically grow your brand, and effectively turn your customers into brand advocates. Check out the enthusiast participant during second batch training in this link.

Become a certified Customer Advocacy & Engagement expert!

In this training you will learn about:

  • Customer retention & engagement tactics
  • Keep your customers coming back and spending more
  • Word-of-mouth, turn customers into brand advocates
  • Guide to creating an advocacy program to increase revenue

Who is it for?

  • Professionals looking to improve the customer engagement experience
  • Professionals with an interest in driving customer-centricity in their organization
  • Professionals looking to upgrade their loyalty program with Advocacy Marketing, increase revenues stream with high ROI
  • Junior to middle management level with customer service, leadership or management background experience who wish for career progression into senior management level within a customer-centric organization

Topics covered

  • Chapter 1 - History of Customer Engagement Methodology
  • Chapter 2 - Rise of Advocacy Marketing: How It Changes Customer Engagement Strategies
  • Chapter 3 - The Elements of Customer Advocacy & Engagement Program
  • Chapter 4 - Building The Customer Advocacy Engagement Strategy for Your Brand
  • Chapter 5 - Identifying ROI for Your Customer Advocacy and Engagement Program
  • Chapter 6 - Program Measurement Methodology & Improvement Strategy
  • Chapter 7 - Identifying and Preventing Unnecessary Risk for Your Program

  • Seminar